If for any reason you are dissatisfied with any product, simply follow the directions below to return the product within 14 working days after receipt of the products by you, and we will promptly process your request and refund your money. Please ensure the product is in all its original packaging and has not been used. Send the items back to:
scentnessence.co.uk - RETURNS
Unit 3, Feltham Business Complex
Browells Lane
TW13 7LW
UK
Please contact us at online@scentnessence.co.uk before returning any item with the order reference. We will send a free postage return Label to your email registered against the respective order. Our returns will be accepted at your nearest Royalmail Collection centre (preferable) or at a Postoffice. Incase you cannot print the postage label, it will be printed at the collection centre if you present the QRcode on the return label. It is Customer's responsibility to return the parcel at the collection centre.
Please note we are unable to refund any items after the 14 working days’ time limit. This does not affect your statutory rights.
